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Terms of Service

TypingMind Custom is a software as a service that allows you to create an AI chat portal for your team.
Glossary: "The product" means the TypingMind Custom product; "Chat Instance" means the AI Chat interface you created when using the product. "You”/”the admin" the people who create a new chat instance and have the permission to config and customize the chat instance; "Your users" means the people who uses the Chat instance, sending messages and use the chat features on your chat instance, this could be your teammate, your users, your community members, etc.

For Cloud-hosted instances

  • All purchases are non-refundable. If you don’t want to be charged, please cancel your subscription within the 14-days free trial.
  • The subscription fee for the hosted version is fixed and includes access for 5 users. Additional users can be added at a set one-time licensing fee per user. For the most current pricing, please contact sales or visit https://custom.typingmind.com/pricing.
  • Upon subscribing to TypingMind Custom, including the Early Access version, your account will be immediately charged for the first month. Subsequent charges will occur on the same day of each following month.
  • By becoming a subscriber of TypingMind Custom, including the Early Access version, you acknowledge that you are acquiring the product in its present form. You understand the product is under continuous development and its features may change. Furthermore, there may be bugs or errors, and you agree to report such issues to us.
  • Once users are added to your chat instance via the Admin Panel, they can use the interface as they would on TypingMind.com. Every user will have individual chat history, custom prompts, AI characters, and bookmarks stored on their device. Users can log into your chat instance from any device, but Cloud Sync setup is required for data synchronization across devices. This can be achieved using integrated services, including TypingMind Cloud. It's important to note that your subscription does not include unlimited TypingMind Cloud storage. Instead, we provide TypingMind Cloud usage free of charge up to a user data limit of 10MB. In future, the option to use your own cloud service for data synchronization may become available.
  • Advertised upcoming features or items on our product roadmap may not necessarily be included in the final product. Early subscribers acknowledging that they benefit from a discounted price, accept the product as-is.
  • As we add more features and services, we anticipate a rise in the product's price. Generally, price changes will only affect new customers, while current customers will continue with their initial subscription price. However, there may be circumstances where a price change is necessary for all customers.
  • We aim to maintain a 24/7 uptime of the hosted version of the product, although 100% availability cannot be guaranteed. In the event of scheduled downtime for maintenance or the like, we will attempt to notify you in advance.

For Self-hosted instances

  • All purchases are final and not refundable, unless specified in the custom contract we have with you.
  • You will be provided with the source code and/or installation package for self-hosting the TypingMind Custom at your own servers or infrastructure.
  • Upon purchase, you will receive a self-host "Instance Key". This key is required during the setup process and will be used to validate your purchase. An Instance Key can be used on exactly one self-host instance. An "instance" is defined as one setup of the self-host software, this means one chat interface, with the same set of configurations: name, tagline, logo, prompt library, and other data associated with the chat interface. You can buy multiple instance keys to setup multiple chat instances on your infrastructure.
  • You will be responsible for setting up, managing, and maintaining your own hosting environment. This includes, but is not limited to, installing and updating software, monitoring server performance, handling backups, and managing server security.
  • While we provide the option for self-hosting, we do not provide free technical support for server setup or maintenance. However, we offer a separate support package for customers needing help with their server setup and maintenance.
  • Payment for the self-hosted version of the product is required in advance and covers a minimum term of one year from the date of purchase. After this one-year period, you have the option to renew your subscription to continue receiving updates and support. If you choose not to renew, you may continue using the latest version of the product that you have indefinitely, but you will not receive further updates or support from us after your subscription ends.
  • For self-hosted instances, we offer standard customer and technical support through our official support channel at support@typingmind.com. This includes basic help with installation, configuration, troubleshooting, and product related questions. If you require a higher level of support and SLA/SLO , we offer premium support packages that can be purchased separately.
  • The source code or installation package that you receive for self-hosting the AI chat instance is exclusively for your use and should not be shared, sold, modified, or distributed to third parties without our prior consent.
  • Just like with the hosted version, the product is sold as-is and may still be in continuous development. By purchasing a self-hosted license you understand and accept that all features of the product may change in the future and the product may contain bugs and errors.
  • The product is designed for a finite number of user seats. If you need to accommodate more users, you will need to purchase additional user seat licenses.
  • The self-hosted versions of TypingMind Custom rely on external services, such as OpenAI API and Anthropic API, for some of their functionalities. While we strive to ensure the seamless integration of these services, we do not control these third-party services, and hence, cannot guarantee their availability or functionality. We provide no warranty or assurance regarding the uninterrupted service of external dependencies. In case of any disruptions, your experience with the self-hosted versions of TypingMind Custom may be affected. It's suggested to monitor the status of these third-party services independently and adjust your usage of the product accordingly.
  • Update Responsibility: You, as the self-hosted user, are responsible for updating the software with new patches or versions released by us. We are not liable for issues arising from the use of outdated versions.
  • Indemnification: You agree to indemnify, defend, and hold harmless TypingMind Custom and its licensees, affiliates, officers, employees, and agents from and against any claims, liabilities, damages, judgments, losses, costs, expenses, or fees, including reasonable attorneys' fees, arising out of or relating to your use or misuse of the software or any violation of these terms.
  • Alteration and Modification: Any unauthorized alterations, modifications, or use of the software beyond its intended purpose, including hacking or misuse, negates our responsibility for any damage, loss, or legal complications that may arise as a result.
  • Reverse Engineering and Source Code Usage: You agree not to attempt to reverse engineer the software or exploit the provided source code in any manner not explicitly allowed by these terms.
  • Security: You, as a self-hosting user, are solely responsible for securing the self-hosted instance of TypingMind Custom, protecting the stored data, and ensuring compliance with applicable privacy laws.
  • Licensing Restrictions: The self-hosted software should only be used in accordance with these terms and its recommended usage. Any sublicensing, resale, or redistribution of the software is prohibited unless explicitly agreed upon by us in writing.

General terms

  • Privacy Policy: By using our product, you agree to our Privacy Policy, which outlines how we collect, store, use, and protect your information. You can view our Privacy Policy at (insert link to Privacy Policy).
  • Intellectual Property: All intellectual property rights of the TypingMind Custom software, its design, logos, text, graphics, and all software compilations and underlying source code shall remain our property. Users are not permitted to use or reproduce our trademarks, logos or brand names without our prior written consent.
  • Intellectual Property of User Generated Content: You retain all ownership rights to the content generated by you on our platform. By using our product, you grant TypingMind Custom a non-exclusive, worldwide, royalty-free right to use, copy, store, transmit, distribute, display, and make derivative works of this content, solely to the extent and for the purpose of providing the product and services to you and your users. We do not claim any ownership rights to your content and will not use your content for any purpose other than as described above without your prior consent.
  • User Obligations: As a user, you agree to use our product lawfully and not to use it for any illicit activities. You also agree not to try and disrupt or manipulate our product, or to harm other users.
  • Termination: We reserve the right to suspend or terminate your access to the service in case of any breach of these terms.
  • Modification of Terms: We reserve the right to alter these terms of service at our discretion. We will notify you of any major changes, and your continued use of our service after such modifications will constitute your acceptance of the modified terms.
  • Product usage: By using typingmind.com, you agree to receive important product updates from TypingMind.com via the email linked with your payment account or the email you used to register your account. You can opt-out of this product updates anytime by clicking to the "Unsubscribe" link at the bottom of each email. We only send important product updates.
  • Disclaimer: It is not warranted that typingmind.com will meet your requirements or that its operation will be uninterrupted or error free. All express and implied warranties or conditions not stated in this Agreement (including without limitation, loss of profits, loss or corruption of data, business interruption or loss of contracts), so far as such exclusion or disclaimer is permitted under the applicable law are excluded and expressly disclaimed. This Agreement does not affect your statutory rights.
  • Warranties and Limitation of Liability: typingmind.com does not give any warranty, guarantee or other term as to the quality, fitness for purpose or otherwise of the software. typingmind.com shall not be liable to you by reason of any representation (unless fraudulent), or any implied warranty, condition or other term, or any duty at common law, for any loss of profit or any indirect, special or consequential loss, damage, costs, expenses or other claims (whether caused by typingmind.com's negligence or the negligence of its servants or agents or otherwise) which arise out of or in connection with the provision of any goods or services by typingmind.comtypingmind.com shall not be liable or deemed to be in breach of contract by reason of any delay in performing, or failure to perform, any of its obligations if the delay or failure was due to any cause beyond its reasonable control. Notwithstanding contrary clauses in this Agreement, in the event that typingmind.com are deemed liable to you for breach of this Agreement, you agree that typingmind.com's liability is limited to the amount actually paid by you for your services or software, which amount calculated in reliance upon this clause. You hereby release typingmind.com from any and all obligations, liabilities and claims in excess of this limitation.
  • General Terms and Law: This Agreement is governed by the laws of Wyoming, United States. You acknowledge that no joint venture, partnership, employment, or agency relationship exists between you and typingmind.com as a result of your use of these services. You agree not to hold yourself out as a representative, agent or employee of typingmind.com. You agree that typingmind.com will not be liable by reason of any representation, act or omission to act by you.
Last Updated: 11 Jun 2023