When working with TypingMind, we may sometimes ask you to capture a screenshot of your Console logs for troubleshooting to figure out what's causing the problem.
If you are using Web App…
Here are the steps on how to do it using Google Chrome Developer Tool:
- Go to TypingMind.com and reproduce the issue
- Open Developer Tools: right-click anywhere on the webpage and select
Inspectfrom the context menu.
- Select the Console Tab: a pane will appear either at the side or the bottom of your screen. In this pane, locate and select the
Consoletab.
- Take a screenshot of your Console logs
- Send to support@typingmind.com
If you are using SetApp/MacApp…
Here are steps to get Console log info if you are using the app through MacApp or SetApp:
- Open TypingMind app
- Open Safari (it must be Safari, you can not use other browsers like Chrome)
- Click Safari on the status bar and choose Settings to open the Safari Setting panel
- Switch to Advanced tab and tick on the checkbox “Show features for web developers”. This allows you to access the Develop tab within Safari (Skip this step if you already have the Develop tab on the status bar)
- Click on Develop > Select your Macbook > click on setapp.typingcloud.com if you are using SetApp or click on typingmind.com if you are using TypingMind Mac App
- The Web Inspector will appear, switch to Console Tab
- Cmd + R to refresh the TypingMind Macapp
- Back to the app and reproduce the issue on your app. Then go to the Web Inspector to take a screenshot of your console logs.
- Send it to support@typingmind.com