Purpose
This policy protects our support team from abuse, harassment, and disrespectful conduct while maintaining professional customer service standards.
Scope
This policy applies to all customer interactions across all communication channels (email, chat, support tickets, social media, etc.).
Prohibited Conduct
We do not tolerate:
- Offensive, insulting, or abusive language
- Threats or threatening behavior (verbal or written)
- Discriminatory comments based on race, gender, religion, sexual orientation, or other protected characteristics
- Excessive or harassing communication patterns (repeated messages, multiple channels, etc.)
- Sexually inappropriate advances or comments
- Personal attacks on support staff members
Procedure
First Offense: A clear warning is issued, and the customer is informed that continued abusive behavior will result in service termination.
Second Offense: Communication is restricted to email only for documentation purposes.
Third Offense: The customer account is terminated and the customer is blocked from all TypingMind.com services.
Support Team Authority
All support staff are empowered and authorized to enforce this policy. Management will support any decisions made in accordance with these guidelines.
Right to Refuse Service
TypingMind.com reserves the right to refuse service to any customer engaged in abusive conduct, regardless of their account status or payment history.
Last Updated: February 2026