In Typing Mind Custom, Anonymous Chats are chats from Anonymous Users.
When Public Mode is enabled, anyone can use your chat instance, these users will be assigned to one special user id “Anonymous”.
Manage your chat Access Mode
By default, your chat instance is in Private Mode, which means only users added by you can use the chat instance.
By changing the Access Mode, you can control who can use your chat instance as follow:
Private Mode (default)
Add new members via Admin Panel
Anyone can register new account
Anyone can chat without an account
You can update your Access Mode in Admin Panel → Access Control
In Public Mode, anyone can use your chat instance without an account.
This is convenience you want to setup your chat instance to be a Chat Widget.
Set limits in Public Mode
In Public Mode, we highly recommend setting up a strict rate limit in the Usage & Limits page to avoid spam chats that may cost you a lot of API fee.
All anonymous chats will be shown up as coming from one special user: “Public User” in the Usage & Limits page, you can use this Public User to set tag and assign limits to the public users.
If you have any questions about Public Mode and other Access Mode in Typing Mind Custom, feel free to contact us.