> ## Documentation Index
> Fetch the complete documentation index at: https://docs.typingmind.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Zero Tolerance Policy

## Purpose

This policy protects our support team from abuse, harassment, and disrespectful conduct while maintaining professional customer service standards.

## Scope

This policy applies to all customer interactions across all communication channels (email, chat, support tickets, social media, etc.).

## Prohibited Conduct

We do not tolerate:

* Offensive, insulting, or abusive language
* Threats or threatening behavior (verbal or written)
* Discriminatory comments based on race, gender, religion, sexual orientation, or other protected characteristics
* Excessive or harassing communication patterns (repeated messages, multiple channels, etc.)
* Sexually inappropriate advances or comments
* Personal attacks on support staff members

## Procedure

**First Offense:** A clear warning is issued, and the customer is informed that continued abusive behavior will result in service termination.

**Second Offense:** Communication is restricted to email only for documentation purposes.

**Third Offense:** The customer account is terminated and the customer is blocked from all [TypingMind.com](http://typingmind.com/) services.

## Support Team Authority

All support staff are empowered and authorized to enforce this policy. Management will support any decisions made in accordance with these guidelines.

## Right to Refuse Service

[TypingMind.com](http://typingmind.com/) reserves the right to refuse service to any customer engaged in abusive conduct, regardless of their account status or payment history.

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*Last Updated: February 2026*